SHIPPING & RETURNS
We offer a shipping rate of £5 to customers within the UK, depending on the weights of books or garnments. Delivery is expected to take 3-5 working days. If you would like your order sooner we can offer faster delivery please just let us know. However, this will incur higher postage fees.
We ship all over the world and shipping to international customers is easy. Prices range from between £10 and £25 for books currently being shipped to the USA (due to a huge increase in postal fees). Please note that delivery to international customers may take longer than 5 working-days. Usually 7 to 10 days is more realistic. For international customers, most of our books can also be found on Amazon.
Our shipping prices relate to a 1st Class tracked (recorded delivery) service.
Return & Exchange Policy
If you are unhappy with any products you purchase on this Site – other than any eBook, which cannot, by reason of its nature, be returned – you may return it to us in its original condition within 14 working days and we will provide a full refund.
If the reason for the return is the result of an error by Neil Hague Books we will refund the postage costs. To make a return please send back the item securely wrapped (in its original bag) and a letter giving the reason for return. Any garments that have clearly being worn or washed cannot be accepted.
We recommend using a recorded delivery service for this to ensure the order is safely returned.